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FAQs about Reserhub

FAQs about Reserhub

by | Mar 28, 2025 | Bus evolution

We tell you who we are and what our value proposition is as a technology ecosystem that aims to be an ally for bus companies, ensuring their digital success.

Reserhub is a technology ecosystem that is revolutionizing sales channels. We cover everything from optimizing online sales channels to comprehensive revenue and operations management, facilitating a complete and adequate digital evolution.

We provide customizable technology platforms that increase revenue, streamline operations, and deliver real-time insights, allowing bus companies to stand out in their digital sales channels and enhance operational efficiency.

2. Is the company Mexican?

We are a Mexican company founded in 2014 by Sebastián Gómez, Andrés Sucre, and Adrián Cuadros, who set out to transform the way tickets are sold online and adapt various industries to users’ new needs. But they haven’t done it alone— they are supported by a Board of Advisors, experts in sectors such as tourism, technology, and business.

3. Who are the founders?

Sebastián Gómez
Originally from Colombia, Sebastián Gómez is the co-founder and Director of Reserhub. He began his career in New York as a Strategy Consultant at Accenture and later as an early team member at Linio Mexico. Together with his co-founder, Andrés Sucre, he completed an MBA at the Massachusetts Institute of Technology (MIT Sloan School of Management). His vision has led him to spearhead Reserhub’s expansion efforts into Latin America.

Andrés Sucre
Originally from Caracas, Venezuela, Andrés Sucre is the co-founder and CEO of Reserhub. Andrés holds an MBA from the Massachusetts Institute of Technology (MIT Sloan School of Management). Since the founding of Reserhub, his mission has been to strengthen the digitalization of the bus sector, ensuring that ticket sales happen online. In addition to his career as an entrepreneur and business leader, Andrés has extensive experience in finance. In 2011, he worked at Deutsche Bank and currently serves as an Independent Advisor at HSBC.

Adrián Cuadros

Originally from Cochabamba, Bolivia, Adrián Cuadros is the co-founder and Chief Product Officer of Reserhub. Adrián leads innovation and technology development initiatives at Reserhub. He also has extensive experience in creating web and mobile products, building software teams, and managing projects.

Meet our leadership team in areas such as Sales, Expansion, Finance, Technology, Product, Marketing, Customer Success, and People [here].

4. Where are your offices located?

Our offices are in Mexico, but our team is globally distributed. We have more than 100 members located in cities such as Mexico City, Monterrey, and Mérida, as well as in other countries such as Colombia, Brazil, Paraguay, and Spain, among others. We believe that talent has no borders, and we are always looking for the best collaborators to continue driving the digital evolution of our partner companies.

5.What problem do you solve?

At Reserhub, we address the challenge of digital evolution in the online ticket sales industry by providing advanced technology that drives growth and innovation. Our mission is to empower companies by combining technology and data intelligence, giving them full control over their sales channels. We enhance their digital evolution, boost operational efficiency, and create unique customer experiences.

We stand out by leveraging advanced data analysis, user-centered design, and agile development to offer dynamic and versatile solutions designed to maximize revenue, optimize operations, and provide real-time insights.

Through our technology ecosystem, we aim to revolutionize the transportation industry and help our partners achieve exponential growth and operational efficiency like never before.

6. Where do you operate?

We primarily focus on the passenger ground transportation sector. In this industry, we collaborate with leading companies in Mexico, Colombia, Peru, Chile, Brazil, and Argentina, which have implemented our technology to enhance their operations.

7. How are you different from an OTA?

In the passenger ground transportation sector, we differentiate ourselves from an OTA or marketplace by acting as a technology ally. Through our solutions, we help companies maintain full control of their business by optimizing their own digital sales channels and revenue and operations management. This way, companies retain ownership of their data and processes, ensuring greater autonomy and customization in their digital strategy.

8. What is Reserhub’s value proposition?

At Reserhub, we offer specialized solutions that address the innovation and market needs of companies in an agile and efficient manner. Our technology ecosystem stands out for its high degree of specialization, with tools, software, and human talent that precisely tackle and resolve digital challenges.

Our technology roadmap is aligned with the latest market innovations and trends, allowing us to anticipate the needs of our partner companies and continuously provide solutions that drive digital evolution. Additionally, our competitive pricing model not only helps reduce costs for companies but also ensures high levels of customization and innovation, all under expert and specialized guidance.

Our objectives are:

  1. Increase the revenue and digital sales of our partners through their direct channels.
  2. Reduce sales and operational costs.
  3. Simplify internal operational processes.
  4. Offer a superior shopping experience for users.

We are committed to ensuring our partners’ control and digital success by providing a differentiated, high-quality service that guarantees higher profits and continuous growth.

9. What is your business model?

Our business model focuses on boosting sales through bus companies’ direct channels while maintaining a pricing approach that ensures constant innovation. By upholding high innovation standards, we not only secure the growth and profitability of our partners but also encourage the continuous development of our own solutions. This approach allows Reserhub to offer advanced tools and functionalities that drive the success and expansion of our partners, creating a cycle of mutual growth.

Regarding revenue management for bus ticket sales, strengthening a company’s own online sales channels means that revenue goes directly into the brand’s accounts. This allows companies to have daily sales settlements, enabling them to align their financial strategy with their cash flow while also increasing profit margins.

10. Who are Reserhub’s clients?

In the passenger ground transportation sector, we collaborate with leading companies throughout Latin America.

Passenger Ground Transportation Sector

MEXICO

Grupo Flecha Amarilla is a Mexican company, founded in 1932, that specializes in offering mobility solutions throughout the central and western regions of the country. It has a presence in 14 Mexican states and operates in various sectors. Its brands include Primera Plus, Coordinados, and Unebus, as well as suburban, urban, special transportation, tourism, parcel, courier, and food services. The Mexican ground transportation company Roll&Bits, part of Grupo Flecha Amarilla, stands out for its 100% digital business model, operating without terminals and with boarding points in strategic locations in the cities. Roll&Bits offers special trips to mass events and tourist destinations in the central and western regions of the country.

Grupo IAMSA is the holding company of passenger transportation companies such as ETN – Turistar Lujo, Costa Line and Amealcenses. In addition, IAMSA has made administrative synergies with Grupo GHO, owner of the Autovías, La Línea, Pegasso, and Sur de Jalisco brands, strengthening its presence in the sector. Grupo IAMSA’s units cover overland routes in the Central, Western, Northern, Northeastern, and most of the Pacific and Southern regions of Mexico. Mexican low-cost airline Viva is also part of IAMSA’s portfolio. Founded in 2006, Viva offers affordable fares and a wide network of domestic and international destinations.

BRAZIL

Grupo Comporte is a Brazilian business conglomerate that has established itself as one of the leaders in the transportation sector in Brazil. It operates approximately 50 transportation brands. It covers a wide range of services, from intercity passenger transport to cargo transport and tourism. Comporte has expanded its operations to 13 Brazilian states, reaching more than 700 cities, with a fleet exceeding 7.2K buses. It not only dominates on the ground but also in the air with the creation of the airline Gol Linhas Aéreas.

Launched in July 2020, it offers a fully digital mobility experience. With a focus on simplifying and transforming ground transportation in Brazil, wemobi’s proposal stands out for its 100% digital functionality, from ticket purchase to boarding and customer service, ensuring safety and lower costs. The company operates with a fleet of buses that connects more than 850 destinations throughout the country, providing varied routes and schedules, as well as different categories of comfort. In addition, it offers access to more than 550 destinations and 3K routes through its transportation partners, consolidating itself as a convenient and economical option for mobility in Brazil.

Viação Catedral is one of the most respected road transport companies in Brazil, with regular interstate lines that operate strongly in 12 Brazilian states (São Paulo, Minas Gerais, Goiás, Tocantins, Bahia, Piauí, Ceará, Rio Grande do Norte, Paraíba, Pernambuco, Alagoas, Sergipe) plus the Federal District.

Gontijo Transportes is a Brazilian ground passenger transportation company with 80 years of history. Headquartered in Belo Horizonte, Minas Gerais, Gontijo is part of a conglomerate that includes Nacional, Continental, and São Cristovão. After absorbing São Geraldo in 2015, it consolidated a fleet of +1.5K vehicles and more than 5M passengers transported annually. Gontijo operates an extensive network with 347 domestic lines and one international line to Paraguay, connecting cities such as Salvador and Asunción. 

Satélite Norte is a ground transportation company in Brazil. Founded in 1996, the company has stood out for offering quality service with a modern fleet equipped to ensure the comfort and safety of its passengers. With extensive coverage in states such as Goiás, Mato Grosso, Tocantins, Maranhão, Pará, Piauí, and Ceará, Satélite Norte has established itself as a popular option for those seeking to travel in these regions.

Expresso São Luiz is a Brazilian company headquartered in Goiânia, with more than 70 years of experience in the passenger ground transportation sector. It offers passenger transportation services on regular lines, as well as tourist charters and cargo and parcel transportation. Initially focused on the southwest of Goiás, today it operates in more than 100 destinations throughout Brazil. The company covers routes in Mato Grosso, Goiás, Distrito Federal, Bahia, Sergipe, Alagoas, Pernambuco, Minas Gerais, and São Paulo.

Saritur is a company that combines an entrepreneurial spirit with a strong commitment to tradition and modernity. Saritur began operating in January 1977, transporting employees of industries and service providers. In 1980, by a concession from the public authorities, it began operating long-distance intercity public passenger transport lines and, in 1990, urban passenger transport.

COLOMBIA

This is a Colombian passenger ground transportation company with more than 60 years of experience in the market. It serves more than 150 towns and cities in the country and 5 international destinations. It covers the Colombian North Coast, the center of the country (Puerto Boyacá, Honda, Bogotá, Ibagué), the east (Cúcuta and Bucaramanga), the west (Medellín, La Apartada, and the south (Cali).

Rápido Ochoa has a long history in the provision of passenger and parcel services. Founded in 1958, its routes connect the main cities of Colombia. In addition to passenger transportation, Rápido Ochoa also offers logistics services, thus expanding its portfolio of services.

Berlinas del Fonce is a Colombian ground transportation company, known for its route coverage in the country. Founded in 1954, the company offers passenger and parcel services, connecting important cities and tourist destinations in Colombia.

The land transportation company was founded in 1949. It specializes in connecting various regions of Colombia, especially on the Caribbean coast. In addition to passenger transportation, the company also provides parcel services, facilitating the shipment of packages to multiple destinations.

CHILE

Turbus is one of the largest and most recognized intercity passenger transportation companies in Chile. Based in Santiago and with interprovincial, international, and special services. It connects more than one hundred destinations between the cities of Arica and Puerto Montt, also reaching Mendoza in Argentina. In addition to passenger transportation, Turbus also offers parcel and cargo services, thus expanding its offer and adapting to the needs of its customers.

ARGENTINA

Vía Bariloche is a long-distance passenger transportation company covering more than 100 destinations throughout the national territory.

With more than 25 years of experience and a coverage of more than 500 destinations throughout the country, Vía Bariloche is one of the leading bus lines in the country, as well as a benchmark of quality, safety,and excellence. 

Reserhub has established itself as a strategic ally for the digitization of the ground transportation sector in Latin America. Through our technological ecosystem, we drive the digital evolution of companies, optimizing their sales channels and operations. 

Our commitment is to continue innovating to offer efficient, flexible, and customized solutions, thus ensuring the sustainable growth of our partners. 

BrainPROS: The Future of Smart Pricing

BrainPROS: The Future of Smart Pricing

by | May 9, 2024 | Bus evolution, Revenue Management

On April 25th, we hosted our second webinar of the year titled ‘BrainPROS: The Future of Smart Pricing’, led by Camilla Brugali, Product Manager of BrainPROS, our Revenue Management system.

We continue with our webinar series. In this second edition, we focused on the Brazilian market, aiming to share with bus companies in that country what we have achieved, guiding companies to optimize their revenue management through technology.

In the webinar—headed by Camilla Brugali, Product Manager of BrainPROS, and María Fernanda Brito, Head of Marketing at Reservamos SaaS—the following topics were addressed: 

  • Price Law #1.
  • The critical points companies face in terms of pricing strategies.
  • BrainPROS, Revenue Management system.
  • Price is about leveraging context!
  • The best time to implement a Revenue Management system.

Price Law #1: Price is Never Ready

The main law and premise that Camilla shared during the webinar is that the pricing strategy is never ready, never definitive, and never the only possible one.

Just as a product requires constant innovation, updates, and new features according to user needs, pricing strategies also require constant adjustments. In Camilla’s words: The market and a customer’s willingness to pay a price are becoming increasingly dynamic, a moving target. There are increasingly more sales channels, competitors, and sources of interaction between an end consumer and a brand. This requires that the pricing strategy be equally dynamic and constantly reviewed and changed, considering various factors to stay up-to-date and competitive.

When we talk about pricing strategies, we refer to all aspects to consider when assigning a price to a product or service. In sectors like buses, there are challenges to establish mass, automated, and intelligent pricing strategies. When speaking of smart pricing, we refer to considering different areas of opportunity. What are these challenges that we have identified working hand in hand with the sector:

  • Data standardization.
  • Identifying segments to capture pricing opportunities.
  • Updating prices across different channels.

Without having a single source of information, it becomes difficult for companies to detect opportunities in an automated and massive way to set the right price.

The price is about leveraging the context

There are countless aspects that a bus company can consider when creating a pricing strategy for each route and schedule. From segmenting their travelers, the most popular and least crowded routes, the days of the week traveled, the time of day, the type of seat, weather conditions, events or current situations, the distance of the journey, ancillaries such as pets, luggage, food, and even the anticipation with which the traveler purchases their ticket.

All these aspects play a role in creating a pricing strategy, so the price of a journey goes beyond the cost for the company; it involves the entire purchasing flow for a traveler, their interests, needs, preferences, etc.

Several models help us anticipate demand. One of them is the traffic to a bus company’s website over time, per user; it’s a way to predict demand. However, there are many ways to think about customizing the pricing strategy according to each traveler and thus achieve the goal of maximizing revenue.

Camilla Brugali, Product Manager, BrainPROS.

Errors commonly made when creating a pricing strategy

One of the major challenges identified by the BrainPROS development team and Reservamos SaaS Revenue Management strategies team are the fears and scenarios often faced by bus companies when creating a pricing strategy.

For many companies, creating a pricing strategy involves misconceptions and issues such as:

  • Assuming that if the price is too low or discounted, the company will lose revenue.
  • Believing that if the price is too high, the company will be rejecting potential sales.
  • Fear of losing sales and therefore profitability on each journey. 

However, these are misconceptions that can lead a company to lose money. In Camilla’s words: When a company today takes responsibility for creating intelligent pricing strategies, it means that it is also willing to understand that user or traveler throughout their purchasing journey. Understanding that over time, that user will have different behaviors and needs. So, we shouldn’t start from the premise of only lowering the price or always raising the price, but rather think dynamically, interpreting that end user more comprehensively and finding ways to retain them and increase their loyalty.

Whenever we think about Revenue Management strategies at Reservamos SaaS, we know that it is necessary, on the one hand, to constantly monitor the different variables in the market, in consumers, in the behavior of the company itself, and on the other hand, to interpret that information and data to propose an intelligent price that pleases the traveler and truly maximizes revenue for the company.

Hence the value that BrainPROS brings, as it is a Revenue Management system that does not require integration, and companies can try it out to increase their insight into the variables that influence the creation of an optimal and effective pricing strategy.

3 reasons to implement a Revenue Management system:

  • Data and cloud infrastructure are becoming more cost-effective and better every day.
  • Large language models (LLMs) and artificial intelligence make data collection, organization, and analysis scalable and powerful.
  • Customer expectations regarding personalization make dynamic pricing an indispensable strategy for any bus company.

Having technology specialized in the bus sector today is not impossible to achieve. A solution that is capable of concentrating a large source of data is synonymous with cost optimization, and operational processes, and therefore is a cost-effective solution due to its immediate benefits.

In addition, one of the major trends today among brands is personalization. For that, data is required, information that allows a company to adapt uniquely to what each user or consumer requires, not only in terms of the user experience within an eCommerce but also in the pricing strategy, according to their behavior. 

The best time to implement a Revenue Management system is now

Through BrainPROS, bus companies have two paths to delve into Revenue Management and smart pricing.

Competitor Monitor

It is a machine learning-driven module, integrated into BrainPROS, developed to monitor and analyze market behavior to create a differentiated strategy.

The Competitor Monitor facilitates the analysis of public market data. It is used by price analysts, data analysts, operations managers, and sales and marketing managers, among other members of bus companies, to have up-to-date and automatic market information at their fingertips, such as routes, schedules, occupancy, capacity, and prices; and through this comprehensive visualization, make better decisions in their pricing strategies and inventory optimization.

BrainPROS

A Revenue Management system, based on data science, that concentrates all the data a company needs to make revenue-increasing decisions.

BrainPROS provides precise and agile answers to the questions companies have about their markets, helping to strengthen their performance and automate processes and operations.

In addition to the Competitor Monitor module, this system consists of 4 more modules that provide: smart alerts about market supply variations; indicators to measure the performance of their strategies; and smart pricing recommendations to optimize revenue.

Every company has its way of working, its policies, and its objectives. Therefore, our dynamic pricing system is also customized for each company. We provide advice, follow-up, and guidance to help companies bring their pricing strategies to their direct online sales channels.

Camilla Brugali, Product Manager, BrainPROS.

In addition to our BrainPROS system, at Reservamos SaaS, we have internal Revenue Management consultants who support and guide our partners in the creation of their pricing strategies. This way, we ensure that operational teams feel confident about the strategies they are creating, dispelling any doubts or fears about their effectiveness, and showing the potential of BrainPROS, providing them with the necessary training to achieve autonomy in the use of the solution, and thus guaranteeing a maximization of their revenue.

We have several success stories in the use of the Competitor Monitor and BrainPROS. In Brazil, wemobi, a 100% digital company, uses the Competitor Monitor. This module helped the company achieve significant revenue growth, reach a record occupancy rate, and sustain a substantial growth margin. All the data sources from the Competitor Monitor helped this digital company make better decisions about dynamic pricing.

Camilla Brugali, Product Manager, BrainPROS.

Another 100% digital brand located in Mexico is Roll&Bits, which uses the complete BrainPROS system and is an important success case in the use of Revenue Management strategies. In Camilla’s words: The Roll&Bits case is one of great pride for me. Through the use of BrainPROS, the company achieved a 37.8% revenue growth per trip; this means that the implemented strategies allowed Roll&Bits to maximize revenue for each trip taken. And that revenue growth per trip led the company to achieve a 41% growth in total revenue.

Today is the best time for any company to adopt smart pricing strategies. Faced with an increasingly modernized world, demanding more automated processes, more personalized experiences, and a more agile capacity to analyze data, it becomes imperative to have technology that solves all that, helps optimize processes, reduces operational times, and focuses energies on detecting growth opportunities. BrainPROS is the answer that companies seek to achieve those business objectives and increase revenue efficiently.

Introducing Reservamos SaaS Achievements in 2023!

Introducing Reservamos SaaS Achievements in 2023!

by | Apr 1, 2024 | Bus evolution

At Reservamos SaaS, we take pride in the specialized talent we’ve cultivated over time to drive the bus sector across the LatAm region.

That’s why we’ve prepared a summary of the most notable achievements of 2023. Each innovation and success reflects the diligent effort we’ve devoted to developing technology that accelerates the evolution of companies in this vital sector.

Through our Product, Technology, and Payments teams, we’ve maintained a steady pace of innovation to ensure the creation and enhancement of specialized tools that assist each bus company in achieving digital success.

As technological allies of the sector, we’re constantly striving to adapt swiftly to the environment, catering to the needs of travelers, and ensuring greater operational efficiency and optimization that helps boost the revenue and profitability of each company.

At Reservamos SaaS, we lead the technological evolution in the land transport industry.

See Annual Report 2023
Integration without limits. Discover how Reservamos SaaS empowers your eCommerce

Integration without limits. Discover how Reservamos SaaS empowers your eCommerce

by | Nov 29, 2023 | Updates

Learn about the process of integrating the Doters loyalty program into Primera Plus’s eCommerce.

At Reservamos SaaS, we work day in and day out with our partners to ensure that their eCommerce platforms provide the best digital shopping experience for their travelers. Our technology and product team services bus companies to carry out integrations linked to marketing strategies, aiming to enhance competitiveness and increase sales. One of these projects involves integrating loyalty programs into the eCommerce platforms of bus companies, as it proves to be an excellent option for fostering greater traveler retention.

One of our partners, the Mexican bus line Primera Plus, sought to integrate the Doters loyalty program into its eCommerce platform. The technology and product team at Reservamos SaaS collaborated with both brands to make this possible.

Doters is a loyalty program developed by the Mexican airline Viva, focused on rewarding frequent travelers. Its partners include the airline, as well as ground transportation and financial services. The program has three levels (green, silver, and gold) with different benefits for users.

What is the advantage of having a specialized technology partner in your industry for such integrations? Each integration presents challenges and complexities to consider. In the case of a loyalty program, one of the most crucial factors is adhering to business rules and ensuring that every possible scenario for the traveler is seamlessly fulfilled within the eCommerce platform, without any friction. Reservamos SaaS provided the necessary support and guidance to make this business strategy successful, thus continuing to drive sales and traveler loyalty.

Having a loyalty program within your company’s eCommerce platform offers significant benefits, one of the most important being the ability to encourage more travelers to make their purchases online through your bus company’s direct channels.

For the integration of Doters into Primera Plus’s eCommerce platform, the technology and product team at Reservamos SaaS worked in stages to ensure the success of this integration. This process also involved the app to achieve consistency in service between the web version and the app, ensuring traveler satisfaction regardless of where the purchase is made.

What can travelers do when making a transaction with Doters?

  • Pay with points.
  • Accumulate and pay with points.
  • Pay with points and a credit card.
  • Pay with a credit card and accumulate points.
  • An important point is that ancillaries do not accumulate points, and points cannot be used to pay for any of those additional services.

How can travelers use the loyalty program? Travelers need to log in to use and accumulate their points. Here, the Reservamos SaaS team worked to create informative banners at each stage of the purchase funnel, encouraging login and providing greater clarity to the traveler on how to use points during the transaction. At the end of the purchase, the traveler receives detailed information about their purchase via email, along with information about Doters. Additionally, the digital ticket displays payment information, Doters member number, points used, amount in pesos, and additional Doters information.

Customizing and adapting your eCommerce platform is possible with the right guidance. With the help of our technology, your company has the flexibility to implement strategies that boost sales and strengthen connections with your travelers. Through our development and product team, we provide ongoing support for your initiatives to ensure the digital success of your company.

Receive detailed reports with the price and occupancy history of your market

Receive detailed reports with the price and occupancy history of your market

by | Nov 8, 2023 | Updates

With the help of BrainPROS, you can gain a deeper understanding of your competitors and your market.

At Reservamos SaaS, we understand that identifying opportunities to grow your sales can be overwhelming. There are various factors to consider, such as price variations in the market, or the occupancy percentage for both your competitors and your routes. The speed at which you react to these changes can be the difference between gaining or losing competitiveness. That’s why we have developed technology to streamline every operational process and help you effectively boost your company’s growth.

BrainPROS is a Revenue Management system capable of answering your market-related questions. Through one of its modules called Smart Alerts and Recommendations, you can schedule notifications to stay updated on real-time price offerings in your market and receive information on rate fluctuations and occupancy on each route, both for your company and your competitors.

An essential feature within this module is the ability to download data from configured alerts in bulk, compiled in an Excel sheet. We have also integrated the option to generate a report so that you can track price changes over time for a specific route and a specific competitor. This way, your company can closely monitor price elasticity and gain a detailed understanding of the impact of price on occupancy.

Through our technology, at Reservamos SaaS, we have specialized in understanding each of your company’s needs and opportunities to grow. That’s why BrainPROS has become a crucial tool for facilitating and streamlining real-time market monitoring and providing you with the necessary information to anticipate and create more effective Revenue Management strategies.

With BrainPROS, your company gains a deeper insight into your competition and the market as a whole, enabling you to make informed decisions to stay ahead.