by Beatriz Ladrón | Jul 19, 2022 | Product Updates
Increasing sales and reducing chargebacks is possible with Reservamos SaaS eCommerce
Ensuring safe purchases for your eCommerce and the traveler is key for your digital channel growth. During Q1 2022, our clients recorded an average payment acceptance rate of 80%, while the chargeback rate was less than 0.3%.
And how do we achieve these metrics? Boosting digital sales does not have to detonate fraud or chargebacks increase. Reservamos SaaS’s eCommerce solution has an Anti-Fraud Module, with a structure of personalized parameters for the bus sector, according to each brand and territory, to increase payment acceptance and reduce chargebacks.
The growth of your eCommerce will not be limited, and you will see an impact on every aspect of your eCommerce:
- Higher conversion.
- Reduction in operation costs and payment processing.
- Have the most popular payment methods.
- Optimization of the user experience in the purchase process.
The Reservamos SaaS value in terms of payments is our experience, the technology we implement to control and measure payment attempts, and the constant monitoring and support for our clients.
by Beatriz Ladrón | Jul 19, 2022 | Product Updates
At Reservamos SaaS, the eCommerce solution allows you to create and apply promotional coupons. Through this feature, the operations and marketing teams of the bus lines can design strategies to:
- Increase traffic on your digital channels.
- Boost ticket sales anticipation.
- Develop better strategies, and have greater knowledge about the occupation.
- Promote strategic destinations linked to different seasonality.
- Having self-management and a very easy function to use.
With the advice of the Reservamos SaaS Customer Success area, bus companies have implemented marketing strategies based on digital coupons.
The digital sales channel has become a fundamental piece of companies’ growth in diverse sectors, and the bus industry is no exception. At Reservamos SaaS we constantly team up with our clients to design solutions that allow them to generate a greater impact among their travelers and adapt innovative purchasing experiences.
by Beatriz Ladrón | Jul 19, 2022 | Product Updates
¡We did it! 2.3x NPS increases above industry standards by measuring and understanding the traveler’s interaction.
In the solutions optimization phase, we rolled out an “NPS strategy” to challenge and test our solutions with Expreso Brasilia’s travelers. Collecting anonymous data, customer evaluations, habits and interactions allowed us to test and make changes to the eCommerce experience.
Digital transformation is not only about software. We feel proud at Reservamos to have introduced a key concept at Expreso Brasilia. This will ultimately benefit the travelers & the Company. Onward & upward.
Improvement in the evaluation of:
- Payment methods (cash, transfer, credit card).
- Search results.
- 2.3x NPS increase above industry standard.
by Beatriz Ladrón | Jul 19, 2022 | Product Updates
Through an NPS survey conducted on one of the Grupo IAMSA bus lines, we were capable of measuring the main steps of our eCommerce purchasing funnel, understanding the brand loyalty level, and benefit both travelers’ experience and the digital channel growth.
The results are outstanding, above 70 points, and we find a very high value in the following steps within the traveler purchase experience:
- Origin and destination search – Very intuitive!
- Excellent payment options.
- I received immediately in my email my confirmation and tickets.
According to the survey, travelers highlighted the purchasing experience and their preference for the brand to continue buying and recommending it to other users. The NPS strategy score from this exercise exceeded other industries, such as eCommerce and transportation services.
Technology empowers us as companies and empowers our travelers to make better decisions in less time.
by Beatriz Ladrón | Jul 19, 2022 | Product Updates
Year after year, millions of international tourists explore countries and regions unknown to them, and your digital platform must be prepared to provide the attention they need, in an easy and practical way.
With Reservamos SaaS technology, your eCommerce is internationalized and helps you connect with travelers worldwide.
- With just one button it will be easier for the users of your digital channels to choose their favorite destination and buy the ticket to their next adventure.
- Changing from Spanish to English will be very simple and will make it easier for users to navigate through the platform.
So the next time you are asked: ¿Hablas español? Don’t worry, with Reservamos SaaS technology, your digital platform will be ready to respond and provide the best service to your travelers.
