{"id":246515,"date":"2023-12-04T01:37:31","date_gmt":"2023-12-04T01:37:31","guid":{"rendered":"https:\/\/reserhub.com\/br\/?p=246515"},"modified":"2023-12-04T01:37:32","modified_gmt":"2023-12-04T01:37:32","slug":"estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online","status":"publish","type":"post","link":"https:\/\/reserhub.com\/br\/blog\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\/","title":{"rendered":"Estrat\u00e9gia de NPS para demonstrar a lealdade ao reservar bilhetes online."},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Conseguimos! Aumento de 2,3 vezes no NPS acima dos padr\u00f5es do setor, medindo e entendendo a intera\u00e7\u00e3o do viajante.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na fase de otimiza\u00e7\u00e3o das solu\u00e7\u00f5es, lan\u00e7amos uma \u201cestrat\u00e9gia NPS\u201d para desafiar e testar nossas solu\u00e7\u00f5es com os viajantes do Expresso Bras\u00edlia. A coleta de dados an\u00f4nimos, avalia\u00e7\u00f5es de clientes, h\u00e1bitos e intera\u00e7\u00e3o nos permitiu testar e fazer altera\u00e7\u00f5es na experi\u00eancia de com\u00e9rcio eletr\u00f4nico.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A transforma\u00e7\u00e3o digital n\u00e3o \u00e9 apenas sobre software. Sentimo-nos orgulhosos na Reservamos por ter introduzido um conceito chave no Expreso Bras\u00edlia. Isso acabar\u00e1 por beneficiar os viajantes e a empresa. Para a frente e para cima.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Melhoria na avalia\u00e7\u00e3o de:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Formas de pagamento (dinheiro, transfer\u00eancia, cart\u00e3o de cr\u00e9dito)<\/li>\n\n\n\n<li>Procurar Resultados<\/li>\n\n\n\n<li>2,3x aumento de NPS acima do padr\u00e3o da ind\u00fastria<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Conseguimos! Aumento de 2,3 vezes no NPS acima dos padr\u00f5es do setor, medindo e entendendo a intera\u00e7\u00e3o do viajante. Na fase de otimiza\u00e7\u00e3o das solu\u00e7\u00f5es, lan\u00e7amos uma \u201cestrat\u00e9gia NPS\u201d para desafiar e testar nossas solu\u00e7\u00f5es com os viajantes do Expresso Bras\u00edlia. A coleta de dados an\u00f4nimos, avalia\u00e7\u00f5es de clientes, h\u00e1bitos e intera\u00e7\u00e3o nos permitiu testar [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":246516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-246515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-atualizacoes-do-produto"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Estrat\u00e9gia de NPS para demonstrar a lealdade ao reservar bilhetes online. - Reserhub BR<\/title>\n<meta name=\"description\" content=\"Aumentamos de 2 a 3 vezes o NPS acima dos padr\u00f5es da ind\u00fastria ao medir e compreender a intera\u00e7\u00e3o do viajante.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reserhub.com\/br\/blog\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Estrat\u00e9gia de NPS para demonstrar a lealdade ao reservar bilhetes online.\" \/>\n<meta property=\"og:description\" content=\"Aumentamos de 2 a 3 vezes o NPS acima dos padr\u00f5es da ind\u00fastria ao medir e compreender a intera\u00e7\u00e3o do viajante.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reserhub.com\/br\/blog\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\/\" \/>\n<meta property=\"og:site_name\" content=\"Reserhub BR\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-04T01:37:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-04T01:37:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/reserhub.com\/br\/wp-content\/uploads\/sites\/10\/2023\/12\/8-PT-Expreso-Brasilia-NPS.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Beatriz Ladr\u00f3n\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Beatriz Ladr\u00f3n\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/\"},\"author\":{\"name\":\"Beatriz Ladr\u00f3n\",\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/#\\\/schema\\\/person\\\/baf7ed51538a8c0dbd38e5d145458cba\"},\"headline\":\"Estrat\u00e9gia de NPS para demonstrar a lealdade ao reservar bilhetes online.\",\"datePublished\":\"2023-12-04T01:37:31+00:00\",\"dateModified\":\"2023-12-04T01:37:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/\"},\"wordCount\":157,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/reserhub.com\\\/br\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2023\\\/12\\\/8-PT-Expreso-Brasilia-NPS.webp\",\"articleSection\":[\"Atualiza\u00e7\u00f5es do produto\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/\",\"url\":\"https:\\\/\\\/reserhub.com\\\/br\\\/blog\\\/estrategia-de-nps-para-demonstrar-a-lealdade-ao-reservar-bilhetes-online\\\/\",\"name\":\"Estrat\u00e9gia de NPS para demonstrar a lealdade ao reservar bilhetes online. - 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